At walanatradersllc, we strive to ensure that our customers have a seamless and satisfying shopping experience. We understand that sometimes, returns may be necessary, and we have established a straightforward Returns Policy to address such situations.
Our Commitment:
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we’re here to help.
Return Eligibility:
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items that have been used or are not in their original condition may not be eligible for return.
Initiating a Return:
To initiate a return, please log in to your account on our website and navigate to the “Order History” section. Select the specific order containing the item you wish to return and follow the provided instructions. If you checked out as a guest, please contact our customer support team for assistance.
Return Window:
You have from the date of receiving your order to initiate a return. Beyond this period, unfortunately, we may not be able to process your return.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
Exchanges:
If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
Contact Us:
If you have any questions or concerns regarding our Returns Policy, feel free to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your satisfaction.
Thank you for shopping with walanatradersllc